CONNECT CENTRE

SERVICES

Customer relationship management and contact management have become important components in any modern business strategies. As the shift towards greater CRM activities gains momentum, the importance of a strong customer contact centre becomes increasingly apparent. For any corporate body that needs to service customers, it is no longer a case of “good-to-have”, but is rather a “must-have”. As this trend continues to grow, an increasing number of companies have realised the immense cost-savings that can be reaped by utilising a professional and reliable partner to handle their customer contact support services.

CUSTOMER SERVICE

Drive the reputation, sustainability and growth of your business through great customer experience and long- term loyalty.

FAULT REPORTING / TECHNICAL SUPPORT

Ensure that your end- users’ issues get the immediate attention and quick response and action they require.

TELE-SALES / TELE-MARKETING

Increase your marketing Reach and convert prospective Sales Leads into Customers.

EMERGENCY RESPONSE

Respond with speed and accuracy, to save precious lives and property.

ADMINISTRATIVE BACK-OFFICE

Have the little stuff taken care of consistently while you focus on your big business priorities.