EMERGENCY

RESPONSE SERVICE

Connect Centre aims to provide world-class healthcare contact services to government and enterprise hospitals to enhance their Emergency Management services through the help of the Emergency Response Centre (ERC) solutions. Our main goal is that emergency response services are made highly accessible for everyone, focused on time critical responses and the preservation of the public’s quality of life.

Leveraging our 24 x 7 operating hours and best-in-class omni-channel contact centre platform, our one-of-a-kind ERC solution provides one-stop access:

• Location of the emergency is used to determine the best / most accessible Hospital or Medical facility at which to cater to the victim or patient’s needs.
• Nearest Police or Fire department in the affected area is contacted in case of accidents.
• Integrated and fast in providing emergency services and response.
• Specially catered to the complexity of executing emergency responses in overcrowded urban areas and communities.