Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions, and was one of the first contact centres in the region to build a business based on the Social Enterprise Business Model. Connect Centre solutions and services are delivered across all common communication channels – Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps.
VOICE CHANNEL
EMAIL CHANNEL
MESSAGING APP CHANNEL
LIVE CHAT CHANNEL
Companies, across industries such as from Industrial equipment, Engineering, Medical & Healthcare, Telecommunication, Facilities Management, Food & Beverage, Financial Services, Information Technology and Fast Moving Consumer Goods, have benefited from outsourcing their contact centre services to Connect Centre.
CUSTOMER SERVICE
FAULT REPORTING /
TECHNICAL SUPPORT
TELE-SALES /
TELE-MARKETING
EMERGENCY
RESPONSE
ADMINISTRATIVE
BACK-OFFICE
OUT-SOURCING YOUR CONTACT CENTRE
100% LOCAL AGENTS
RIGHT-SIZED /
& FLEXIBLE CAPACITY
X-INDUSTRY
EXPERTISE & PRACTICE
TRAINED AND
QUALIFIED RESOURCES
OUR CLIENTS
