CONNECT CENTRE GROUP

CONNECTING PEOPLE EVERYWHERE

Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions, and was one of the first contact centres in the region to build a business based on the Social Enterprise Business Model. Connect Centre solutions and services are delivered across all common communication channels – Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps.

CONNECT CENTRE COMMUNICATION CHANNELS

VOICE CHANNEL

EMAIL CHANNEL

MESSAGING APP CHANNEL

LIVE CHAT CHANNEL

CONNECT CENTRE OUTSOURCED SERVICES

Companies, across industries such as from Industrial equipment, Engineering, Medical & Healthcare, Telecommunication, Facilities Management, Food & Beverage, Financial Services, Information Technology and Fast Moving Consumer Goods, have benefited from outsourcing their contact centre services to Connect Centre.

CUSTOMER SERVICE

FAULT REPORTING /

TECHNICAL SUPPORT

TELE-SALES /

TELE-MARKETING

EMERGENCY

RESPONSE

ADMINISTRATIVE

BACK-OFFICE

OUT-SOURCING YOUR CONTACT CENTRE

100% LOCAL AGENTS

RIGHT-SIZED /

& FLEXIBLE CAPACITY

X-INDUSTRY

EXPERTISE & PRACTICE

TRAINED AND

QUALIFIED RESOURCES