Connect Centre, established in 2004, is a multi-channel outsourced contact centre. It specializes in customer relationship management solutions. As one of the first in its region, it operates on a Social Enterprise Business Model. The centre offers services through various channels, phone calls, email, live chat, and popular messaging apps.
CONNECT CENTRE COMMUNICATION CHANNELS
VOICE CHANNEL
EMAIL CHANNEL
MESSAGING APP CHANNEL
LIVE CHAT CHANNEL
CONNECT CENTRE OUTSOURCED SERVICES
Companies, across industries such as from Industrial equipment, Engineering, Medical & Healthcare. Telecommunication, Facilities Management. Food & Beverage, Financial Services, Information Technology and Fast Moving Consumer Goods. Have benefited from outsourcing their contact centre services to Connect Centre.
CUSTOMER SERVICE
FAULT REPORTING /
TECHNICAL SUPPORT
TELE-SALES /
TELE-MARKETING
EMERGENCY
RESPONSE
ADMINISTRATIVE
BACK-OFFICE
OUT-SOURCING YOUR CONTACT CENTRE
100% LOCAL AGENTS
RIGHT-SIZED /
& FLEXIBLE CAPACITY
X-INDUSTRY
EXPERTISE & PRACTICE
TRAINED AND
QUALIFIED RESOURCES
OUR CLIENTS
Know More About Us.
What Services Does Connect Centre Offer?
Connect Centre solutions and services are delivered across all common communication channels – Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps.
What does Connect Centre Group do ?
Connect centre group is a contact centre based in Singaore. They provides customer relationship management solutions.
Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps.
What Are the Benefits of Outsourcing to Connect Centre?
Outsourcing to Connect Centre can help businesses focus on core activities. Helps transforming business needs quickly. save on operating overheads, and ensure quality customer service. They offer flexible pricing models and have expertise in various business functions
Do my business need a contact center?
If your business gets lots of mail, emails, social media messages, or phone calls, then the answer is YES. Think about using a contact center. Call centers only let agents talk on the phone. But in a contact center, agents can chat with many customers at once, using online chat or texting.
Why is a customer contact center important?
Contact centres quickly and nicely solve customer problems. They make customers feel cared for by your business. This helps keep customers and might even lead to more sales.
How do you handle customers in a call center?
By working with a contact centre who replies to clients as quick as possible. Talk to clients in a professional yet friendly way. And understand their specific needs.
James
Author
James has 5+ years of work experience in customer services industry.
He started to document his experience after analyzing the need that some people in the industry need.