To be the go-to partner that bridges businesses and their customers with seamless, Al powered omni-channel solutions. Delivering top-notch quality and unforgettable experiences-without breaking the bank!
Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions.
Our services include Customer Service, Fault Reporting / Technical Support, Facilities Management, Tele-Sales / Tele-Marketing, Emergency Response and Administrative Back-Office, delivered with state-of-the-art contact centre omni-channel technologies, across inbound and outbound Phone Voice calls, non-voice channels such as SMS, website Live-chat, Webchats, Email, WhatsApp, AI Chatbots and other online services.
We provide professional multilingual support, assisting you in handling interactions from a diverse audience in Singapore and even globally.
We pride ourselves on providing high-quality, professional caller support that prioritises your customers’ varied needs, safeguards their privacy, and respects their valuable time.
As industries evolve, we ensure that we futureproof ourselves through constant training and improved strategies to better adapt to new challenges in providing quality caller support.
We maintain core values that emphasise our teams’ well-being, confidence, and success, ensuring they are always at their best to deliver excellence every step of the way.
Futureproofing goes beyond systems, processes, and business strategies; we invest in every aspect of our organisation to ensure consistency and quality that benefits everyone.
Companies in industries including Industrial Equipment, Engineering, Medical and Healthcare, Telecommunications, Facilities Management, Food and Beverage (F&B), Financial Services, Information Technology, and Fast-Moving Consumer Goods have benefited from outsourcing their contact centre services to Connect Centre.
We provide unified communications systems and interfaces that help create seamless, collaborative endeavours connecting customers and businesses to offer real-time solutions with minimal downtime.
We offer highly focused, personalised caller solutions that cater to various industries, caller preferences, and more, giving you flexibility to support your diverse customer base.
Integrating hybrid AI solutions can empower agents to deliver optimal customer experiences at all times, allowing you to provide streamlined services that enhance efficiency while minimising downtime.
We also provide in-depth financial service solutions that maximise customer satisfaction and drive your banking success. From virtual receptionists to dedicated caller support, we enable you to go further while safeguarding your customers’ data.
Our call centre solutions encompass a broad range of industries where caller support is paramount in delivering optimal support and maintaining customer satisfaction at every stage.
People Advantage Pte Ltd has partnered with Connect Centre since April 2023 on workforce development initiatives for underserved communities. I’ve worked closely with their leadership team to co-create inclusive employment pathways.
Track Record of Collaboration:
Consistently demonstrated operational reliability, adaptability, and a strong commitment to social outcomes.
As we commemorate the first anniversary of our collaboration, I want to take this opportunity to express my heartfelt appreciation for the strong partnership between SPD and Connect Centre. Your team’s dedication, professionalism, and commitment to inclusivity have truly made this collaboration a rewarding experience.
Over the past year, our partnership has seen the successful deployment of our Customer Service Associates at Connect Centre. With your team’s guidance, training and job accommodation, they have progressed in developing their skillsets.
HCSA Highpoint, a signature programme under HCSA Community Services, has had the privilege of partnering with Connect Centre on training and development initiatives designed to support the reintegration of ex-offenders into society.
Throughout our collaboration, Connect Centre has consistently demonstrated a high level of professionalism, excellence, and dedication. Their structured programmes and services are thoughtfully designed and effectively address the needs of individuals seeking to rebuild their lives. By equipping participants with skills, resources, and confidence, Connect Centre plays a pivotal role in fostering sustainable reintegration outcomes.
We also commend the organisation’s commitment to cultivating an inclusive and supportive environment. The professionalism and compassion of the Connect Centre team have strengthened trust, facilitated meaningful engagement, and contributed significantly to the progress of our beneficiaries.
HCSA Highpoint values this partnership and recognises Connect Centre as a reliable and impactful collaborator in advancing community reintegration efforts.
The National Gallery Singapore (NGS) would like to commend Connect Centre Pte Ltd (CC) for their support in providing contact centre services over the past nine years, since 2016.
Throughout this partnership, CC has consistently demonstrated reliability and a strongcommitment to service excellence.
We are particularly appreciative of their willingness to adapt to evolving operational needs as they serve as a key touchpoint in our visitors’ communications.
We are proud to play a role in fostering positive change through our partnership with the Yellow Ribbon Project and the Singapore Prison Service.
As part of this commitment, we operate a call center within Changi Prison, creating meaningful opportunities for the rehabilitation and employment of ex-offenders.
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Outsourcing to Connect Centre provides your organisation with long-term value, saving time, money, and effort in setting up the relevant facilities and infrastructure and hiring employees. You can then focus on the core aspects of your business while we help you offer comprehensive customer service and support based on your guidelines, principles, and best practices.
AI can support and enhance your agents’ capabilities in providing the best customer service and support your callers need. AI can streamline workflows, help analyse customer behaviours to offer personalised solutions to human agents, and interpret performance analytics to find new ways to resolve issues and enhance the customer experience.
Feel free to contact us today, and we can discuss your call centre needs in detail.
Are you curious about Connect Centre and how we can empower your organisation with our comprehensive call centre solutions and technologies? Fill out the contact form, and we will get back to you as soon as possible!
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