CAREERS

CONNECT CENTRE

Connect Centre is an equal opportunities employer and we welcome you to be a part of our team. If you enjoy new experiences and challenges, and enjoy connecting with people, you might be the one we are looking for!

If you are interested in applying for the available role(s), please email your resume to contactus@connectcentre.sg

Call Centre Agent / Customer Service Officer

Job Description
• Answer inbound calls and provide information pertaining to queries, complaints & feedbacks.
• Manage & resolve customer’s complaints & feedback.
• Able to multi-task on tasks given by Supervisor/Manager.
• Assist in problem solving and/or follow-up cases, where necessary.
• Customer service oriented.
• Composed in handling complaints and difficult situations. Qualifications
• Possess computer literacy, applications such as Outlook & Internet knowledge.
• Good telephone etiquette.
• Effective communication skills, both verbal and written.

Call Centre Team Leader

Job Description
• To lead a team of Call Centre Agents / Customer Service Officers in providing customer service to callers
• Manage & resolve customer’s complaints & feedback.
• Support the manager in highlighting operational issues and areas for improvement.
• Assist in manpower planning of team, including leave planning.
• Ensure quality and KPI of team is met in a timely manner.
• All other ad-hoc administrative duties. Qualifications
• Minimum ‘O’ Level/Diploma in any discipline.
• More than 3 years of relevant experience.
• Good interpersonal and communication skills.
• Confident in using computer software and applications.