AGENTS

CONNECT CENTRE

At Connect Centre, all our agents are able to deliver the highest possible customer experience on behalf of our clients, across all communication channels, primarily due to our comprehensive and structured contact centre agent training program. Complementing this standard training program, we include agent mentoring, on-the-job training, and ad-hoc counselling sessions, ensuring that even our new hires are properly on-boarded and productive from day 1.

Robust quality assurance reviews are conducted periodically, and together with a strict adherence to customer centric disciplines, our agents deliver uncompromised service quality and customer experience.

Throughout Connect Centre’s 15 year history, we pride ourselves as one of only a few out-sourced contact centres in Singapore that have an agent pool that is 100% comprised of Singaporeans, thereby having the ability to support all 4 major local languages (and their dialects). We have been consistently successful in maintaining our talent pool, operating out of one of our Singapore-based centres, by either open recruitment from the general public, through Government-supported employment programs, or through our Corporate Social Responsibility program with the Yellow Ribbon Project.

Connect Centre agents, supported by its strong team of fun-loving and energetic management team, are the reason why we are the preferred brand for contact centre services, and the preferred company to work for.

 

3 contact centres located in Singapore, and 1 in Malaysia (Johor Bahru)
Total Agent Strength – Almost 200 staffs (across all 4 centres)
Maximum Sitting Capacity – Up to 250 seats when fully filled.
Operational Hours – 24 Hrs x 7 Days x 365 Days (Henderson Centre)

Accreditations and Certifications:
• Singapore Quality Class
• ISO 9001:2015
• BizSafe Level 3
• Best Contact Centre Team Leader
• Best Employee Recruitment and Retention Program