Companies in industries including Industrial Equipment, Engineering, Medical and Healthcare, Telecommunications, Facilities Management, Food and Beverage (F&B), Financial Services, Information Technology, and Fast-Moving Consumer Goods have benefited from outsourcing their contact centre services to Connect Centre.
We provide professional multilingual support, assisting you in handling interactions from a diverse audience in Singapore and even globally.
We pride ourselves on providing high-quality, professional caller support that prioritises your customers’ varied needs, safeguards their privacy, and respects their valuable time.
As industries evolve, we ensure that we futureproof ourselves through constant training and improved strategies to better adapt to new challenges in providing quality caller support.
We maintain core values that emphasise our teams’ well-being, confidence, and success, ensuring they are always at their best to deliver excellence every step of the way.
Futureproofing goes beyond systems, processes, and business strategies; we invest in every aspect of our organisation to ensure consistency and quality that benefits everyone.
A collaborative setting can allow call agents to secure the support of subject-matter experts, who can draw up tailored solutions for callers facing specific situations. Such a setting ensures customers receive timely support, reducing downtime and improving the customer experience. At the same time, Connect Centre can help your organisation grow as we collaborate and share in our successes.
Customers can reach us through various channels, from direct calls to social media and web-based live chats. We can also redirect them to your relevant staff or departments to provide in-depth solutions or leverage sales opportunities.
In an unexpected outage or natural disaster, we can support your business continuity plan and ensure callers can still receive support as needed while you focus on restoring organisational functionality.
Call agents can promptly receive technical support or additional information to provide customers with answers or solutions without going through long waiting times.
We can provide an in-depth analysis of inbound and outbound calls and discuss caller preferences and other ways to improve the caller experience that drive your organisation’s continued success.
Does your target audience require focused solutions tailored around particular criteria, requirements, or regulations? Or does your organisation require these targeted solutions to enhance its competitiveness? We can ensure you deliver the customised solutions your caller needs by leveraging AI and various tools to resolve your client’s issues promptly and with promising results.
Assist your priority customers with a dedicated support channel that provides them with highly personalised solutions. These solutions aim to resolve their issues amicably or offer new arrangements that benefit both of you.
Improve your brand visibility with our robust toolkit to drive growth via telemarketing. This includes utilising web-based solutions to advertise your organisation effectively and establish new ground with your target audience.
Leverage AI’s capabilities by devising personalised solutions based on collated caller data and preferences, allowing you to find new methods to market your products and services or deliver timely assistance when they need it.
Inbound and outbound calls can generate leads from potential or existing customers, allowing you to build a robust network of contacts to help establish your brand’s success.
AI systems are a significant addition that can significantly improve any organisation, and we leverage them to ensure our human agents can consistently provide top-notch customer experiences (CX). We can help you prioritise customer needs and consistently deliver effective and efficient solutions.
AI does not replace your existing staff but can serve as an interactive point of contact, giving callers standard options for various needs or allowing them to speak to a human agent where needed.
AI can look at previous call data to provide proactive support, reminders, or recommendations to assist human agents in consistently and effectively meeting caller preferences.
We can implement an AI that accesses your knowledge base and provides human agents with immediate information to answer customer queries and resolve issues effectively with minimal downtime.
Let AI examine caller data, preferences, purchase histories, and more to determine the best action to improve brand visibility, attract new customers, and do more for your organisation.
People Advantage Pte Ltd has partnered with Connect Centre since April 2023 on workforce development initiatives for underserved communities. I’ve worked closely with their leadership team to co-create inclusive employment pathways.
Track Record of Collaboration:
Consistently demonstrated operational reliability, adaptability, and a strong commitment to social outcomes.
As we commemorate the first anniversary of our collaboration, I want to take this opportunity to express my heartfelt appreciation for the strong partnership between SPD and Connect Centre. Your team’s dedication, professionalism, and commitment to inclusivity have truly made this collaboration a rewarding experience.
Over the past year, our partnership has seen the successful deployment of our Customer Service Associates at Connect Centre. With your team’s guidance, training and job accommodation, they have progressed in developing their skillsets.
HCSA Highpoint, a signature programme under HCSA Community Services, has had the privilege of partnering with Connect Centre on training and development initiatives designed to support the reintegration of ex-offenders into society.
Throughout our collaboration, Connect Centre has consistently demonstrated a high level of professionalism, excellence, and dedication. Their structured programmes and services are thoughtfully designed and effectively address the needs of individuals seeking to rebuild their lives. By equipping participants with skills, resources, and confidence, Connect Centre plays a pivotal role in fostering sustainable reintegration outcomes.
We also commend the organisation’s commitment to cultivating an inclusive and supportive environment. The professionalism and compassion of the Connect Centre team have strengthened trust, facilitated meaningful engagement, and contributed significantly to the progress of our beneficiaries.
HCSA Highpoint values this partnership and recognises Connect Centre as a reliable and impactful collaborator in advancing community reintegration efforts.
The National Gallery Singapore (NGS) would like to commend Connect Centre Pte Ltd (CC) for their support in providing contact centre services over the past nine years, since 2016.
Throughout this partnership, CC has consistently demonstrated reliability and a strongcommitment to service excellence.
We are particularly appreciative of their willingness to adapt to evolving operational needs as they serve as a key touchpoint in our visitors’ communications.
Are you curious about Connect Centre and how we can empower your organisation with our comprehensive call centre solutions and technologies? Fill out the contact form, and we will get back to you as soon as possible!
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