About Us

Connect Centre Pte Ltd has been a pioneer in social entrepreneurship since 2004, dedicated to creating meaningful pathways for ex-offenders to reintegrate into society through sustainable employment. Beginning with female inmates in Changi Women’s Prison and later extending to male inmates, the company now counts ex-offenders as nearly half of its workforce. Its longstanding partnership with Yellow Ribbon Singapore provides a steady pipeline of candidates, often engaging them prior to release to ensure a smooth transition into the workforce. Beyond employment, Connect Centre offers coaching and flexible work arrangements to reduce recidivism and foster long-term stability. Over time, its inclusive model has expanded to embrace single mothers from low-income families and persons with disabilities, reinforcing its reputation as a trusted champion of empowerment and social reintegration. To date ex-offenders, make up approximately 40% of the Connect Centre workforce and has, since 2004, successfully re-integrated approximately 1,000 ex-offenders into society.

In addition to its prison-based initiatives, Connect Centre has forged a meaningful partnership with the SPD Contact Centre, engaging persons with disabilities as agents and making its operations fully inclusive. As a registered social enterprise under the raiSE framework, Connect Centre continues to extend opportunities to individuals facing systemic barriers to employment, underscoring its belief in the untapped potential of every person. Its sustained impact and commitment to building an inclusive workforce have been formally recognised with the prestigious Champion of Good award by the Company of Good under the National Volunteer & Philanthropy Centre (NVPC). This recognition affirms Connect Centre’s dual role—as both a high-performing contact centre and a catalyst for social change—demonstrating how businesses can be powerful drivers of social good while creating sustainable futures for disadvantaged communities.