Companies in industries including Industrial Equipment, Engineering, Medical and Healthcare, Telecommunications, Facilities Management, Food and Beverage (F&B), Financial Services, Information Technology, and Fast-Moving Consumer Goods have benefited from outsourcing their contact centre services to Connect Centre.
We provide professional multilingual support, assisting you in handling interactions from a diverse audience in Singapore and even globally.
We pride ourselves on providing high-quality, professional caller support that prioritises your customers’ varied needs, safeguards their privacy, and respects their valuable time.
As industries evolve, we ensure that we futureproof ourselves through constant training and improved strategies to better adapt to new challenges in providing quality caller support.
We maintain core values that emphasise our teams’ well-being, confidence, and success, ensuring they are always at their best to deliver excellence every step of the way.
Futureproofing goes beyond systems, processes, and business strategies; we invest in every aspect of our organisation to ensure consistency and quality that benefits everyone.
As technology improves, various integrations are proposed to create a SMART city that enhances the overall quality of life by leveraging technological innovations. It can help streamline urban planning, reduce vehicle emissions, and promote forward-thinking solutions to harmoniously and efficiently interconnect new or existing infrastructure. Call centres can play a critical role in helping to bring this utopian vision to life.
AI-powered systems and integrated services can convert your office into a seamless hub for handling various aspects of the SMART city’s diverse solutions, from emergency communications to live traffic updates and city planning measures.
Thanks to AI solutions and intelligent systems, redirecting traffic congestion can be better managed from a single dedicated point. Citywide dashboards can provide detailed traffic information and real-time updates, ensuring efficient and effective traffic management at all times.
With these various integrations, smart technologies ensure that emergency services can arrive on time wherever needed, maintaining public safety and security even during peak hours.
Deploy emergency and non-emergency services where they need to go, using real-time traffic data to guide their movements. Timely dispatch support can ensure that concerning issues are addressed promptly and with zero delays, if possible.
Track complaints, feedback, and other valuable data to identify areas that require improvement in guiding city planning to emphasise citizen well-being, provide preventive maintenance, and more.
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Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Cloud services have gained significant popularity for their remote access to files and applications, negating the need for physical servers in one or more data centres. As call centres evolve, we embrace cloud communications to allow for more effective and efficient means of staying in touch with customers and delivering prompt service whenever they require it.
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Stay connected to leads and customers across multiple platforms, from social media and email to communication apps like WhatsApp. Use browser-based software and tools to engage with your audience seamlessly. We can effectively support complaint handling for government agencies and even after-hours hotlines for medical professionals.
Manage caller data and communications from a single dedicated platform that handles diverse omnichannel communications. This platform gives you complete control over caller communications and facilitates said communication through interactive IVR and chatbots, intelligent call forwarding, and live recordings for future support.
Say goodbye to bulky, costly hardware that was once necessary for any call centre. As many systems are accessible via the cloud, you can reduce costs and hardware requirements and focus instead on your core fundamentals, such as marketing, product development, and quality assurance.
Cloud communication tools can quickly scale with your organisation, giving you plenty of flexibility as your business expands and gradually giving you more tools that further enhance your competitiveness and productivity.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
For any business to thrive, it must embrace change and use technology to enhance its competitiveness in an ever-changing landscape. We can provide you with the means to streamline workflows and ease communications between key people, which translates into a gradually improving customer experience as your efficiency and productivity improve over time.
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CRM is a cornerstone of any business, managing every interaction with current and potential customers. It provides a central dashboard to track key customer data and allows you to leverage it to generate effective marketing strategies.
For large organisations, a PBX ensures multiple offices can seamlessly contact one another, hold secure calls, and quickly transfer calls between individuals and departments.
Webex integrates video conferencing, messaging, and calling in a single application, making it easier for teams and departments in your organisation to communicate and collaborate on various projects.
Managing multiple communication platforms through a single, unified platform ensures that anyone can connect with their respective colleagues, teams, or departments more conveniently and flexibly.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Generative AI creates content, such as conversations, summaries, and even multimedia, based on information provided by a user or caller. It is a significant “force multiplier” to help businesses improve productivity and efficiency without requiring extensive business structure changes. Generative AI easily integrates into the organisation to assist with simple or complex tasks.
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Generative AI can provide a simple base for automating various processes, taking the burden of menial or straightforward tasks from human agents. Doing so ensures agents can focus on delivering optimal customer experiences with every call.
With our technical expertise, we can implement generative AI that provides seamless chatbot and voicebot integration as part of your system. We ensure your new AI solutions integrate seamlessly with your existing processes while monitoring progress to fine-tune them to deliver quality customer service.
One benefit of generative AI is its ability to listen in on a call and generate a concise summary based on the interaction. AI makes it easier to understand your customer’s specific needs and deliver an optimal, workable solution to satisfy them and resolve their issue effectively.
Generative AI can also be used to provide live training and coaching for new or existing agents to enhance their quality of service, improve key areas of concern, and refine existing skills.
Chatbots and voicebots can interpret and understand various languages to facilitate frictionless communication with your diverse audience. Automated, omnichannel support can ensure caller requests are promptly attended to and redirected to the relevant experts or knowledge base answers to help address concerns dynamically.
AI can consistently optimise operations as it learns and develops. As it gradually improves its capabilities, it can minimise downtime by filtering busy lines or unanswered calls, deliver data-driven results to empower your telemarketing strategy, and even allow gradual scaling to keep up with new leads and customers.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Natural voice AI assistants are a revolutionary new tool for call centres. They provide a near-indistinguishable AI assistant to streamline operations and improve caller outcomes. Let us leverage their strengths for your benefit and transform customer engagement with extensive hybrid solutions.
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Unlike Generative AI, AI voice assistants are built with specific requirements to meet your industry or organisational needs, such as language, tonality, understanding, and more.
Track the voice assistant's interactions to improve its capabilities. It can also gradually learn and improve from every interaction, allowing it to adapt to the situation effortlessly.
Let your AI voice assistants handle routine communication tasks, while human agents stand by for further assistance. Automation can grant promising results and scale with your call volumes.
The APIs are easy to deploy and integrate with your current systems, and we will provide additional support to ensure your voice assistants are performing well while minimising complications and downtime.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
Lorem ipsum odor amet, consectetuer adipiscing elit. Pretium magna dapibus turpis imperdiet lorem convallis velit parturient. Per commodo enim laoreet in sociosqu ac massa. Cursus maecenas felis; quam risus morbi potenti porttitor. Maximus porttitor hendrerit bibendum; molestie class netus platea eget. Velit laoreet senectus aenean potenti dui, torquent felis. Semper magnis neque augue praesent pulvinar risus.
People Advantage Pte Ltd has partnered with Connect Centre since April 2023 on workforce development initiatives for underserved communities. I’ve worked closely with their leadership team to co-create inclusive employment pathways.
Track Record of Collaboration:
Consistently demonstrated operational reliability, adaptability, and a strong commitment to social outcomes.
As we commemorate the first anniversary of our collaboration, I want to take this opportunity to express my heartfelt appreciation for the strong partnership between SPD and Connect Centre. Your team’s dedication, professionalism, and commitment to inclusivity have truly made this collaboration a rewarding experience.
Over the past year, our partnership has seen the successful deployment of our Customer Service Associates at Connect Centre. With your team’s guidance, training and job accommodation, they have progressed in developing their skillsets.
HCSA Highpoint, a signature programme under HCSA Community Services, has had the privilege of partnering with Connect Centre on training and development initiatives designed to support the reintegration of ex-offenders into society.
Throughout our collaboration, Connect Centre has consistently demonstrated a high level of professionalism, excellence, and dedication. Their structured programmes and services are thoughtfully designed and effectively address the needs of individuals seeking to rebuild their lives. By equipping participants with skills, resources, and confidence, Connect Centre plays a pivotal role in fostering sustainable reintegration outcomes.
We also commend the organisation’s commitment to cultivating an inclusive and supportive environment. The professionalism and compassion of the Connect Centre team have strengthened trust, facilitated meaningful engagement, and contributed significantly to the progress of our beneficiaries.
HCSA Highpoint values this partnership and recognises Connect Centre as a reliable and impactful collaborator in advancing community reintegration efforts.
The National Gallery Singapore (NGS) would like to commend Connect Centre Pte Ltd (CC) for their support in providing contact centre services over the past nine years, since 2016.
Throughout this partnership, CC has consistently demonstrated reliability and a strongcommitment to service excellence.
We are particularly appreciative of their willingness to adapt to evolving operational needs as they serve as a key touchpoint in our visitors’ communications.
Are you curious about Connect Centre and how we can empower your organisation with our comprehensive call centre solutions and technologies? Fill out the contact form, and we will get back to you as soon as possible!
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